Helping consumers manage
their financial challenges

Standards and Ethics

FCAQ is committed to the National Standards and Code of Ethics set by Financial Counselling Australia.

National Standards

A key part of Financial Counselling Australia's role as the national peak body for the financial counselling profession is to set the framework for how the profession operates nationally. In consultation with state and territory associations and financial counselling agencies, FCA have created a number of standards and policies to guide financial counsellors and agencies in their work.

Code of Ethics

A hallmark of a profession is its ethical underpinning to always act in the best interests of clients.
The Code of Ethical Practice was produced to codify the ethical and practice standards of financial counsellors across Australia. It comprises two parts: a relatively short Code of Ethics setting out the values of the profession and a longer Code of Practice, providing guidance about day to day financial counselling conduct and practice.