Helping consumers manage
their financial challenges

About FCAQ

The FCAQ is also a not for profit organisation whose members provide a free and accessible financial counselling/paralegal service to low income and disadvantaged consumers.  The Financial Counsellor's role is to provide consumers with access to effective, accountable and non-judgmental services to assist clients with relieving their financial difficulties.



  • To build on the working relationships between essential service providers and Financial Counsellors.

  • To develop sustainable strategies to assist with overcoming financial hardship for consumers.

  • To enhance the knowledge of Financial Counsellors through access to resources and training.

  • To advocate on behalf of consumers facing financial and consumer issues.

  • To lobby for the provision of adequate and autonomously funded financial counselling services.