Helping consumers manage
their financial challenges

About FCAQ

The FCAQ is also a not for profit organisation whose members provide a free and accessible financial counselling/paralegal service to low income and disadvantaged consumers.  The Financial Counsellor's role is to provide consumers with access to effective, accountable and non-judgmental services to assist clients with relieving their financial difficulties.



The Financial Counsellors' Association of Queensland (FCAQ) is the peak body and professional association for financial counsellors in Queensland. FCAQ was established to be a charity with the purpose of advancing free financial counselling services in Queensland.

FCAQ provides resources and professional development support to financial counsellors and their agencies who assist vulnerable Queenslanders experiencing financial difficulty. FCAQ continually strengthens engagement with the government, financial services industry, community services sector and other relevant stakeholders to provide systems advocacy, education, and financial counselling access to vulnerable consumers. FCAQ identifies the financial issues of people within communities and develops strategies to provide access for support and assistance.

Acknowledgment: FCAQ acknowledges the Aboriginal and Torres Strait Islander peoples as the first inhabitants of the nation and the traditional custodians of the lands on which we live and work. FCAQ acknowledges the Gimuy-walubarra yidi people who are part of the Irukandji country and traditional owners and custodians of the land our office is situated on and pay respect to Elders past, present and emerging.


  • To build on the working relationships between essential service providers and Financial Counsellors.

  • To develop sustainable strategies to assist with overcoming financial hardship for consumers.

  • To enhance the knowledge of Financial Counsellors through access to resources and training.

  • To advocate on behalf of consumers facing financial and consumer issues.

  • To support all vulnerable communities in Queensland.

  • To lobby for the provision of adequate and autonomously funded financial counselling services.