Financial Counsellor - Cancer Council Queensland
Volunteer / Charity / Community Counsellor
Permanent / Full Time
Reducing the burden of cancer. Cancer Council Queensland raises funds that are dedicated to improving the quality of life for people living with cancer, through research, patient care, prevention and early detection. We are dynamic, outcome-focused and responsive to community needs, committed to voluntarism and the pursuit of excellence in all activities. All employees and volunteers from CCQ, through their work, are actively involved in cancer control.
About the role
The Financial Counsellor works within the Financial and Legal Programs team, part of the Cancer Support and Information team, and reports to the Manager, Financial and Legal Programs. This role is primarily responsible for delivering Cancer Council Queensland’s financial counselling program for those affected by cancer and who are experiencing financial hardship as a result of their diagnosis and treatment.
The role involves the administration and delivery of the Financial Counselling Program via the provision of telephone-based intake, financial screening, assessment and triage of referrals into the program, as well as the provision of tailored and appropriate support.
This role is permanent full-time (37.5 hours per week).
To be successful in this role you must have proven experience as a Financial Counsellor. You will possess excellent communication skills, both written and oral, and will be professional and customer service focused
Qualifications, Experience, Knowledge and Skills
Accredited financial counsellor with appropriate qualification to meet eligibility requirements for membership with the Financial Counsellors’ Association of Qld Inc. (FACQ). Must have completed a Diploma of Financial Counselling.
Knowledge and experience of financial industry, particularly concerning credit and debt issues affecting clients and their rights and obligations.
An understanding of the impact that the diagnosis and treatment of cancer has on individuals, their partners and families.
An interest in working closely with people affected by cancer with empathy and a passion for supportive care.
Highly developed communication skills, both oral and written.
Outstanding interpersonal skills and the ability to liaise effectively with all levels of the community.
Proven ability to organise, manage and prioritise multiple tasks
Proven ability to work independently and as a member of a team
Well-developed administration skills, including intermediate computer skills.
Cancer Council Queensland is a growing community-based organisation offering employees flexible work arrangements, salary packaging opportunities, and a supportive team environment where healthy lifestyle balance is encouraged.
How to apply
Applications including current resume and cover letter are required and should be addressed to:
Manager, Financial and Legal programs
Cancer Council Queensland
For your application to be considered, it is recommended that the following documentation is attached with your application:
Cover letter – Your cover letter should clearly indicate the position you are applying for and give a brief summary of your motivations for applying and your relevant skills and experience.
Current Resume – Your resume should include your contact details, work experience, educational background and professional development.
Applicants are encouraged to submit their application as early as possible as Cancer Council Queensland reserves the right to reduce the application period and/or remove the job advertisement early should a suitable applicant be found.
The successful applicant will be required to provide a current National Police Certificate.
Cancer Council Queensland will contribute to equality and reconciliation by encouraging applications and inquiries for employment opportunities from Aboriginal and Torres Strait Islander peoples.