Helping consumers manage
their financial challenges

Past, Present, Future



Conrad Dwyer, Jon O’Mally and Eddie Buli at the FCAQ conference 80’s themed dinner.

Celebrating Community with FCAQ

Put a bunch of QLD financial counsellors, financial
capability workers, and stakeholders together for a few days in Brisbane and
what happens – besides an explosion of 80’s taffeta and bad mullet wigs!

Well, thanks to the “My
Community” themed 2019 FCAQ Conference held at Southbank from 5-7 March, it was
an opportunity for a wide range of conversations about hardship, and how the sector
can support financially vulnerable and distressed people through advocacy, empowerment
and education.

For ICAN staff, networking with other financial sector
workers means not only sharing stories, strategies, and celebrating wins, but also exchanging ideas and challenging
thinking.  It is also an opportunity to
hear how different agencies, regulators and stakeholders are working together to actively improve the advocacy process.

For ICAN Learn Diploma student, Noema Mahutariki, the networking
opportunities are invaluable.  “I love
sharing not only the wins but also the
strategies, which I often integrate into my work.  If someone is doing something better, then I
want in on it!  Knowledge is power.”

As ICAN financial counsellor Unaisi Buli explains, “My
community inspires me because we as Queenslanders
understand the unique challenges of working with remote Indigenous communities or
helping victims of natural disasters, such as the recent Townsville
floods.  We’re here to support our
clients, each other, and to back our team.”

ICAN’s commitment to community

As a stallholder at the conference, ICAN’s Registered
Training Organisation, ICAN Learn, provided information about our upcoming
training courses for the Diploma of Financial Counselling and Financial
Literacy Education Skillset for 2019.

ICAN Learn seeks to influence education and empowerment as
an ethical training provider, transparently
delivering quality training nationally. As a social enterprise, we focus
on linking education to the empowerment
of both individuals and the community.

As ICAN Learn’s lead trainer Robyn Shepherd-Murdoch
explains, “The EnergyAustralia Scholarships that we are currently advertising are
an amazing opportunity for upcoming financial capability workers and financial
counsellors to establish long term careers in the financial counselling

Eddie Buli, ICAN’s Business Development and Education Officer sums up FCAQ’s theme perfectly.  “Our community reminds me every day why I’m employed to do what I do, why I love doing what I do, it grounds my position towards this constant fight for making change and equality, it’s the wood that keeps the fire going. Our communities – remote, rural or urban – areour community.”

With or without the mullet wig.